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Cancellation Policy 

Cancellation and No Show Policy

 

All canceling or rescheduling of sessions must take place more than 24 hours prior to your appointment with your Provider or our administrative assistant by a phone call or email. This advance notice allows Providers to schedule other clients who are waiting for an opening.  

 

If you are unable to cancel and reschedule more than 24 hours prior to your appointment time, the following will apply: 

 

  1. For Insurance clients, my card on file will be charged at my provider’s self-pay rate.

  2. For Self-pay Services, including compassion fund and sliding fee scale clients, my card on file will be charged my normal session amount.

  3. For Medicaid clients, after two late cancellations or no shows, recurring sessions (i.e. Tuesday at 10) and advance appointments will no longer be available, and I will need to call in to schedule with the Adagio House office manager for same-day appointments.

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