Cancellation Policy 

Cancellation and No Show Policy


All cancelling or rescheduling of sessions must take place more than 24 hours prior to your appointment with your therapist or our administrative assistant by a phone call or email. This advance notice allows therapists to schedule other clients who are waiting for an opening.  If you are unable to cancel and reschedule more than 24 hours prior to your appointment time, the following will apply: 


  1. For Insurance clients, we will bill you the amount we bill to insurance ($125/hr).  

  2. For Sliding Fee Scale clients, we will bill your sliding fee amount.  

  3. For Compassion Fund clients, we will bill you $40.  

  4. For Medicaid clients, after two late cancellations or no shows in a row, recurring sessions (i.e. Tuesday at 10) will no longer be available, and you will need to call in to schedule with our administrative assistant. 


Compassion Fund Policy


Compassion Fund accounts for 10-15% of our caseload and is accessible by application only.  Compassion Fund clients are reviewed every 6 months to determine continued eligibility and no client may remain on the compassion fund longer than one year.


If a client still needs assistance after one year, Adagio House can offer three options:


  1. Monthly sessions at the same rate

  2. Help applying for Medicaid

  3. Help going to FAPT to obtain CSA funds for continued services


When the Compassion Fund caseload is full, a Compassion Fund waitlist will be created.


In addition to Compassion Fund, clients may be referred to our graduate interns who offer $25 sessions.